(9/30/19) The most recent version of eCat, v2019.4.3.2 was released a week ago to accommodate changes introduced in iOS 13. If you've followed the news you may have seen that iOS 13, which just came out for iPads 4 days ago, is buggier than normal. Users have reported problems with eCat after updating their iPads to iOS 13.
We've submitted a new version of eCat to the app store which fixes the problems that have been reported. However, we recommend asking your eCat users to wait on updating to iOS 13 until things have settled down some.
Your SuperCat Team