Overview #

Your company's choice of eCat administrator determines how much benefit your company will receive from your investment in eCat. The right person is someone who understands your company's products and sales processes, is comfortable with technology, and is committed to and excited about helping your team and company succeed. This person can have a huge impact on the effectiveness of your sales team by identifying your company's needs and working with SuperCat's team to configure our services to meet them.

Administering eCat is not even close to a full time job.  It is a support role, not an IT role requiring technical skills. However consistent time and attention and constant improvement will pay large dividends.  It is important that the person you select as eCat admin wants the job, has time to work on eCat, and gives eCat priority when needed.  

eCat administrator responsibilities #

Your company's eCat administrator is responsible for

• Supporting your company's eCat users
• new user training (after go-live)
• setting up new users and managing user permissions
• ensuring eCat data is kept up-to-date
• maintaining the eCat library
• maintaining PDF catalog formats
• making sure eCat data and photos are kept accurate and up to date
• monitoring eCat usage to ensure reps are fully using the app
• interfacing with SuperCat Solutions to ensure your company receives full benefit from eCat.

Attributes of a good eCat admin #

eCat's admin tools are designed for non-technical people. Though they may occasionally need support from the IT teameCat administrators are most often sales or marketing department staff, not IT team members.

It's helpful for admins to have the following attributes and skills.

General

• Solid understand of company's product, pricing methodology, sales process, and overall business.
• Good people skills and service attitude
• Patient personality (will support & train users after initial go-live training)
• Ability to communicate clearly
• Comfortable with (not intimidated by) technology, but does NOT have to be a programmer type!
• Enjoys eCat's "cool factor' - wants an iPad to play with!
• Quick learner, can use documentation to learn systems, enjoys figuring things out
• Creative - can imagine new ways to apply systems to company needs
• Understands the importance of careful, accurate work when administering IT systems
• Good work ethic, cares about results, understands importance of eCat quality and reliability to company's success

Helpful Skills & Experience

• Data entry (keyboarding) skills and proficiency working with spreadsheet programs like Excel and OpenOffice (if data is being managed manually)
• Understands how to use FTP (or can learn - if there is no IT department)

Bottom line... #

The best person for maximizing the value your company receives from eCat will be someone who meets the following criteria.

They 'Get it'

They understand their role as eCat admin. They have a good feel for how your business works, understand the existing problems eCat can solve for your team, and can recognize new applications for the tools as your business needs change.

They 'Want it'

They value and want to perform the eCat admin role and will enjoy making a difference and improving the effectiveness and efficiency of your company and sales team.

They have the Capacity to do it

They have the skills, aptitude, and authority to do the job and are given the time to do it.